Terms & Conditions

Please read through the terms & conditions carefully. If you have any questions contact us and we will be happy to answer any questions you have. By placing an order to purchase goods and/or services on this website you confirm that you accept our terms and conditions of purchase as set out below.

1. About us

This website (ableto.co.uk and/or abletoenable.co.uk) is owned and provided by ABLE-TO-ENABLE LIMITED. A company registered in England and Wales under company number 3665932. Our VAT Number is 829538294. If you require any further information regarding this website, our services, terms and conditions or to raise a complaint please contact us by one of the following method

Telephone: Customer Services 01904 690666
Email: info@ableto.co,uk
Mail (registered office): The Managing Director, Able to Enable Ltd , Crockey Hill, York, North Yorkshire, YO19 4SJ
Fax: 01904 621410

2. Privacy

Your privacy and that of each other person whose information you provide to us is important to us. Please see our Privacy Policy for details of what information we collect and how we will use and protect it.

3. Purchasing goods and/or services

You can place an order with us simply and safely over the phone through a member of our friendly Sales Team, online or in person. If you purchase any goods or services from Able to Enable limited, you do so under the following conditions.

None of these terms & conditions shall affect your statutory rights.

A. AGE RESTRICTION

We only accept orders from persons aged 18 or over, by placing an order, you are confirming you are in this age range.

B. RESIDENCY

We only accept orders from, and despatch orders to mainland UK.

C. ORDER ACCURACY

It is your responsibility to check that your order is accurate before submitting it to us through our website.

D. PRICING INFORMATION

The price of the goods is the price set out on the website. All prices are shown in Pounds Sterling. The price of the goods is exclusive of VAT unless stated otherwise.

Where the 'In-Store Price' is listed, this refers to the current price in Able to Enable showrooms. The prices shown are only applicable to purchases made via the website. On occasions, the prices payable and promotions offered online may differ from those prices and promotions offered at the same time in Able to Enable showrooms. We are under no obligation to honour any in-store price or promotion that differs from those online. Similarly, Able to Enable showrooms are under no obligation to honour any online price or promotion that differs from the in-store price. Special Offers and promotions advertised in the press or other advertisements could be excluded from our website unless specifically advertised as available online. All offers are subject to availability and while stocks last. This includes all offers advertised via the official Able to Enable social media channels.

Offers cannot be used in conjunction with one another. Where more than one offer is available on the same product only one discount will apply. The offer giving the greatest saving will be applied in the basket. Equally, voucher code offers cannot be used in conjunction with any other promotional offer.

E. Concluding a binding contract

When you place an order with us you will be making an offer to enter into a contract. We will acknowledge your order but we will not accept your offer, and enter into a contract with you, until we dispatch the goods to you and inform you that they have been dispatched. At this point we will have entered into a binding contract and payment will be taken.

F. VAT Relief

Individuals who are chronically sick or disabled and whose products are for personal use, or charities where the products are made available to a disabled person for their own personal/domestic use, may be eligible for VAT Relief.

To qualify for VAT Relief you must ensure that the VAT Relief checkboxes are selected at checkout on our website (if in store a declaration is signed) along with stating the precise medical condition. Assuming you meet the criteria, VAT will not be added (unless a particular product has compulsory VAT).

Orders that are received without ticked exemption or a signed declaration will incur the VAT charge which will be highlighted clearly to you on your receipt.

Completed VAT Relief Declarations by customers are accepted as prima facie evidence by the Company that a valid medical condition exists for exemption under The VAT Act, and no VAT will be charged on the goods purchased. If, at a later date, HMRC disputes the validity of the medical condition, you will be liable to pay the appropriate VAT that should have been applied. Under these circumstances, Able to Enable ltd reserves the right to demand that you pay the VAT amount that is due in relation to your order. It is your responsibility to give accurate information and to not make a false declaration.

G. Accuracy of Information

Every effort has been taken to ensure that the products supplied by Able to Enable correspond as closely as possible to the pictures illustrated on our website and brochure, but they may vary due to the unique characteristics and variation of materials. For example the representation of colours on your web browser may differ slightly from the actual colour of products supplied. Able to Enable are not responsible for any such variations.

If we become aware of any incorrect information, we reserve the right to make any changes to product descriptions/specifications (internal or external) and any other changes where necessary.

Any advice or recommendation given on this website or otherwise given to you by us, or any of our employees or agents, is followed or acted upon entirely at your own risk and we are not liable for such advice or recommendation. If you require medical advice you should consult with your GP or a qualified occupational therapist.

Please check the details of the products shown on promotional publications or offers before ordering as products may differ from catalogue to website to store.

H. POSTAGE & PACKAGING COSTS

If applicable, postage & packaging costs will be added to the cost of your order and will depend on the total cost of the items you order, the size & weight of the items and where delivery options are provided, the option you choose. For up to date pricing please see our delivery information page.

For website orders, the postage & packaging charge you will pay will be displayed on screen before you confirm your order to us. Where multiple items are included in one order, we may dispatch items separately, in which case you will only be charged one postage and packaging charge unless we state otherwise before you confirm your order.

I. PRE ORDERS

Occasionally we may make goods or services available for pre-order. If you place a pre-order, we will take payment. If we are, for any reason, unable to supply the order to you, for example, if our supplier is unable to supply us or if the goods/services are not suitable for you, we will notify you and offer you an alternative. If the alternative is not acceptable then we will refund the full amount paid.

J. PAYMENT & REFUNDS

Payments for website orders can be made using all major credit and debit cards with our Secure Payment System. By providing payment card details, you confirm that you are authorised to use the card and also authorise us or our payment service provider to take payment in full for the items in your order including any deliver costs and other charges that become due to us under these terms.

Payment methods in store include cash, cheque, credit / debit cards, BACS payments and postal orders / bankers draft.

Please note that no products will be dispatched until paid for in full (including any postage).


Refunds, if applicable will only be made using the payment gateway and/or to the card originally used for payment. If your order was placed in store and you did not pay by card then the refund will be paid by cheque unless otherwise agreed.

ALL REFUNDS WILL BE PROCESSED WITHIN 14 DAYS FOLLOWING THE RECEIPT OF THE GOODS BACK TO US.

K. NON AVAILABILITY / SUBSTITUTES

We reserve the right to change the specification of items which are required to conform to any applicable standards or European union requirements. We try to have sufficient stocks of goods to meet demand but occasionally, items may be out of stock or unavailable from our suppliers. All items sold are subject to availability. If any items on your order are not available we will offer you a substitute item of similar specification, if you do not accept our offer then you are entitled to a full refund of the total price paid for the item.

L. DELIVERY OF ORDERS

We will only deliver orders to mainland UK.

We offer a range of delivery options to suit our customers needs, this includes; standard delivery, next day delivery, specific day delivery (including Saturday delivery) and engineered delivery. We offer free standard delivery on all sales orders over £50 (excluding vat). We also offer free engineered ‘white glove’ delivery on some larger items such as medium & large mobility scooters or powered wheelchairs. The type of delivery included will be listed on the relevant product page. For full details of delivery options & pricing please see our delivery information page.

Sales orders placed in store for larger items such as wheelchairs, mobility scooters, powered wheelchairs, rise & recline chairs and furniture will be delivered to you by our own engineers if the delivery address is within our delivery area. This will be confirmed at point of sale.

Collections & deliveries of mobility equipment for the purpose of hire, servicing & repair work and also vehicles for adaptation installations, repairs & servicing work carried out by us is not included in the above, please contact your local store who will be more than happy to discuss this with you.

If your order is being delivered by courier, please be aware that if you request that your item(s) is left in a safe place via the courier notes, Able to Enable cannot claim for missing items or damage to your parcel from the courier. As a result, in the event of your absence, we strongly recommend that you collect your parcel from your local delivery depot or instruct the courier to leave your parcel with a trusted neighbour.

Able to Enable strongly advises against deliveries to hotels and third parties. Any deliveries to hotels or third parties are entirely at the risk of the customer. Unfortunately Able to Enable cannot accept any liability for mislaid or missing orders once they have been delivered to the address that you have given us.

Damage On Delivery

IMPORTANT - Goods damaged in transit must be reported immediately by signing the delivery note 'Damaged On Arrival'. Please check the packaging for damage before you sign for the delivery. You MUST inform Able to Enable as soon as possible within 24 hours of delivery/receipt of the goods that damage has occurred. Any damaged goods must be retained by the buyer for any inspection. If the delivery note is signed without the comment ‘Damaged On Arrival’ Able to Enable cannot be held responsible for damages. Customers may be requested to supply photos of the damage sustained in delivery and dispatch in order for us to make a claim with the courier.

If any goods arrive damaged please follow the instructions on the dispatch conformation email and we will normally arrange collection of the item for you at Able to Enable cost.

M. NOTIFICATION OF ERRORS

Please ensure you check the content of each delivery promptly upon receipt. If you believe any items were sent to you in error, contact us immediately.

N. CANCELLATION RIGHTS

If you wish to cancel your order before we’ve despatched it, please call 01904 690666 or email info@ableto.co.uk to request cancellation. We try to dispatch orders as quickly as we can so if you decide to cancel your order please do so as soon as possible.

Please note once we have despatched an item(s) to you, the item cannot be cancelled and our Returns Policy comes into effect.

Consumers have the right to cancel orders for goods or services that have been placed on ableto.co.uk for up to 14 calender days after the date on which the goods are delivered (certain exceptions apply). This is called the 'cooling off period'. After this period we cannot accept any returns.

You also have rights in respect of items that are damaged on receipt or faulty. Details of these rights and how to exercise these rights are set out in our Returns Policy.

This right does not apply to certain items such as:

  • Any appliance that is made from materials that may be distorted if worn
  • Any item which requires us to provide a service before approving the item for supply - provided that we have begun to provide the service with your agreement.
  • Any item that is made or customised to order.
  • Unfortunately we cannot accept returns on items that have been specially adapted to suit your requirements, or for products that can void Health & Safety regulations if used e.g. incontinence, bathroom or toilet products. A refund can only be given if the product(s) arrives faulty, damaged or incorrect. To exercise your cancellation right, you should follow the instructions in 'How to Return Items' by viewing our Returns Policy.

You have a legal responsibility to keep the items in reasonable condition and in your possession until they are returned to us. This includes, for example, keeping any hygiene seals, clear plastic wrappings and packaging in place.

Please note, Able to Enable Partners have their own terms of business and procedures for exercising cancellation rights. If you purchase an item or service from a Able to Enable Partner, you should check your rights before placing your order.

IMPORTANT NOTE FOR WEBSITE ORDERS

Your rights under the Distance Selling Regulations are to have the opportunity to inspect items you receive from us. Unless it is necessary to remove any hygiene seal or wrapping to inspect or assess an item, removal of such packaging shall be deemed to constitute a failure on your part to keep the items in reasonable condition and you will be in breach of your legal obligations. We are entitled to exercise our statutory rights in recovering any losses we incur in this respect.

O. LIABILITY

Our maximum liability for our failure to fulfil an order that we are legally bound to fulfil will be limited to the price that you paid for that order.

HEALTH AND SAFETY NOTICE

Medical Products

Not all medical products are suitable for all medical ailments and, occasionally, their use may interfere with any treatment you are receiving or aggravate a condition. You should check with your GP or occupational therapist before using any medical product.

Electrical products

Electrical products sold by us on this website and in our stores are designed for use in the UK and, if fitted with a plug, it will be a UK plug. They may not be suitable for use in other countries and you should check with the manufacturer before using them outside the UK.

WITH ALL PRODUCTS YOU SHOULD READ THE INSTRUCTIONS THAT COME WITH THE PACKAGING CAREFULLY BEFORE USING THE PRODUCT AND BE SURE TO OBSERVE ANY SPECIFIC WARNINGS GIVEN BY THE MANUFACTURER.

P. Warranty / Guarantee

Manufacturer warranties, Able to Enable warranties or third party warranties do not affect your consumer rights.

The majority of our new products are guaranteed for twelve months by the manufacturer. Our warranty does not cover items used outside of the UK mainland and does not include the cost of the hire of a replacement product(s).

Our warranties provide coverage only if you maintain or use the product as directed. For example, our warranty covers only personal users - as opposed to business uses - of the product. If there are multiple users of the product then we would not cover any product faults under warranty.

Please note there are the following general warranty exclusions: Parts which need adjustment, re-setting, replacement or repair due to abuse, fair wear & tear or to suit the individual needs of the user i.e. Tyres, lap belts, bulbs, plastic shrouds and upholstery (damaged after delivery), motor brushes, normal battery degradation, wheelchair / rollator brake adjustments, circuit breaker resetting, resetting user-induced problems or maintenance requirements caused by carelessness, use of the product for a purpose for which it has not been designed, or accidental damage such as flat batteries or punctures. Unfortunately if no fault is found with the equipment on an engineers’ visit under warranty the customer will pay for the call out cost which is £60.00 (excluding vat).

Telephone assistance is provided free of charge to try and resolve any user error or other issues to get you going again. Our aim is to avoid our customers having to pay the call out fee if there is not fault present.

Defective items – Within the warranty period, any item found to be defective due to a manufacturing problem, will be repaired or replaced free of charge.

4. Partners

Able to Enable has business relationships with a number of third parties and some of the goods and services available on or through this website are provided by those third parties. Each Able to Enable Partner has its own terms of business and privacy practices and you should check that you are satisfied with them before you agree to take any of their goods or services.

5. Promotional Offers

From time to time we offer promotional codes to reduce the price of products or give away a free item with a purchase. Voucher codes must be entered at checkout in order for them to apply.

Voucher codes can only be used for purchases made on our website. Orders placed over the telephone or in store are not eligible for these offers and promotions.

Only one promotional code can be applied on each individual order.

Promotional codes are only available for eligible orders placed during the period which the promotion has been determined to run to. Any orders falling outside of this period will not be eligible for the promotion.

When the order is placed the correct promotional code must be used or the promotion will not be applied.

When an order which has a promotion applied to it is refunded the final amount paid for the order will be refunded. No extra amount will be refunded on a saving accrued as a result of a promotion being applied nor will the value of a free item be refunded.

Once a promotion has been applied this cannot be replaced with another promotion that the order is eligible for after the order has been placed.

6. Suitability of materials

We do not give any assurance that the materials provided or available to you on or through this website are suitable for your requirements or that they will be secure, error or virus free and we will have no liability in respect of those materials.

7. Website availability

This website is provided free of charge and we make no guarantee that it will be uninterrupted or error free. We reserve the right to modify, suspend or withdraw the whole or any part of the website or any of its content at any time without notice and without incurring any liability.

8. Links from our website

We may, from time to time, provide links from this website to websites that are owned and controlled by third parties. These links are provided only for your convenience and we have no control over and will have no liability in respect of those websites.

9. Monitoring

We may monitor activity and content on this website and may take any action we consider appropriate if we suspect you may be in breach of these Terms and Conditions including suspending, attaching conditions to or terminating your access and/or notifying the authorities or relevant regulators of your activities.

10. Security

We use firewalls and secure payment technologies to protect your information (see our Privacy Policy for more details). However, Internet transmissions are never completely private or secure and there is a risk, therefore, that any message or information you send to us from this website may be intercepted and potentially read by others. We will have no liability in respect of any transmissions you send to us and you do so entirely at your own risk.

11. Disclaimer

ALTHOUGH WE TAKE CARE TO ENSURE THAT ALL MATERIAL ON THIS WEBSITE IS CORRECT AND SUITABLE FOR USE BY OUR CUSTOMERS, MISTAKES MAY, OCCASIONALLY, OCCUR AND ABLE TO ENABLE DOES NOT GIVE YOU ANY ASSURANCES THAT THE MATERIAL ON THIS WEBSITE IS ACCURATE, COMPLETE OR CURRENT OR THAT THE WEBSITE WILL BE FREE OF DEFECTS OR VIRUSES.

NOTHING CONTAINED IN THE PAGES OF THIS WEBSITE SHOULD BE CONSTRUED AS MEDICAL, COMMERCIAL, LEGAL OR OTHER PROFESSIONAL ADVICE. DETAILED PROFESSIONAL ADVICE SHOULD BE OBTAINED BEFORE TAKING OR REFRAINING FROM ANY ACTION BASED ON ANY OF THE INFORMATION OR MATERIAL CONTAINED IN THIS WEBSITE OR ANY COMMUNICATIONS PROVIDED TO YOU AS A RESULT OF YOUR REGISTRATION OR USE OF THIS WEBSITE.

12. Use of this website outside England and Wales

Able to Enable makes no claims or representations that any or all of the content of this website may be lawfully viewed or downloaded outside mainland UK and, unless otherwise specifically stated, the content and this website is directed solely at users who access this website from mainland UK.

IF YOU CHOOSE TO ACCESS THE WEBSITE FROM OUTSIDE ENGLAND AND WALES, YOU DO SO AT YOUR OWN RISK AND ARE RESPONSIBLE FOR COMPLIANCE WITH THE LAWS OF YOUR JURISDICTION.

13. Liability for our mistakes

WE WILL NOT BE LIABLE FOR ANY LOSS OR DAMAGE (IN CONTRACT, NEGLIGENCE OR OTHERWISE) WHERE:

A. THERE IS NO BREACH OF A LEGAL DUTY OF CARE OWED TO YOU BY US;
B. THE LOSS OR DAMAGE IS NOT A REASONABLY FORESEEABLE RESULT OF ANY SUCH BREACH; OR
C. ANY LOSS OR DAMAGE OR INCREASE IN LOSS OR DAMAGE RESULTS FROM A BREACH BY YOU OF THESE TERMS AND CONDITIONS.

14. Third party rights

Nothing in these Terms and Conditions is intended to nor shall it confer a benefit on any third party under the Contracts (Rights of Third Parties) Act 1999 and a person who is not a party to these Terms and Conditions has no rights to enforce them.

15. Waiver

No delay or decision not to enforce rights under these terms and conditions will constitute a waiver of the right to do so and will not affect rights in relation to any subsequent breach.

16. Governing law

These Terms and Conditions are subject to the laws of England and Wales and each of us hereby submits to the non-exclusive jurisdiction of the English and Welsh courts.

NOTHING IN THESE TERMS & CONDITIONS SHALL AFFECT YOUR STATUTORY RIGHTS.

WE RESERVE THE RIGHT TO CHANGE THESE TERMS AND CONDITIONS AT ANY TIME. THE NEW VERSION WILL BE POSTED ON THIS WEBSITE AND WILL TAKE EFFECT IMMEDIATELY UPON POSTING

IF YOU USE THIS WEBSITE AFTER THE NEW TERMS AND CONDITIONS HAVE COME INTO EFFECT, YOU WILL BE INDICATING YOUR AGREEMENT TO BE BOUND BY THE NEW TERMS AND CONDITIONS